Frequently Asked Questions
Frequently asked questions about the service we offer including pick up information, how to find the driver, payment policies, cancellations and more.
All reservations and quote requests for Mexico City Transportation can be made via email. Once we receive your message, we will be in touch as soon as possible with all the details and rates for your upcoming transfer.
We will also provide you with a link to our reservation platform where you’ll be able to fill in all of the necessary details for your transfer and confirm your reservation. Once your reservation has been made, you will receive an email confirmation with direct contact details for your transfer in case of any changes, delays, cancellations, etc.
Mexico City Airport to Hotel — If you are arriving at Mexico City International Airport, a driver will be awaiting you and your group in the arrivals area with a sign with your name on it. Once you meet the driver, you will then be escorted to the vehicle and taken directly to your hotel.
Hotel to Mexico City Airport — If you have a reservation for a transfer from your accommodations to the Mexico City Airport, a driver will be waiting for you in front of your accommodations at the stated time of the reservation. Please be sure to be ready and waiting outside for the driver to arrive.
Yes but please note that we cannot guarantee availability for all last minute inquiries. In order to ensure availability, we recommend booking your transfer at least 24-48 hours in advance of your arrival or departure.
All rates displayed are based on per vehicle, not per person.
Unfortunately, we do not offer any shared shuttles or other shared airport transportation at this time.
All transfers will be completely private for you and your group.
If you’re flying into Mexico City International Airport (MEX) or Felipe Angeles Airport (NLU), the driver will be monitoring your flight number and will be awaiting your arrival with a sign with your name on it. You will see the driver as soon as you exit baggage claim.
All payments for transportation are due in full in order to confirm your reservation. If you have any questions regarding payments, please feel free to contact us and we’ll be in touch as soon as possible.
Cancellations must be made at least 24 hours in advance of the scheduled service. All last minute cancellations (less than 24 hours) due to flight delays and/or flight cancellations are non-refundable.
Cancellations that have been processed in advance will receive a full refund minus the transaction fees that the payment processor charges. Service fees are the fees added at the end of checkout and paid for during the payment process of the reservation.