Accessibility Policy

Mexico City Transportation is committed to providing a website that is accessible to as many people as reasonably possible, including visitors who use assistive technologies. This statement applies to mexicocitytransportation.com.

1. Our Accessibility Efforts

We work to improve the usability and accessibility of the website over time. Our efforts may include:

• Using clear headings and a logical content structure.
• Providing descriptive text for meaningful images where appropriate.
• Supporting keyboard navigation for important website functions.
• Maintaining readable text contrast, scalable text, and responsive layouts.
• Using labels and instructions for forms whenever reasonably possible.
• Reviewing major templates and pages on desktop, tablet, and mobile devices.
• Using accessibility and security tools intended to help identify or reduce common barriers.

2. Accessibility Standards

We use the Web Content Accessibility Guidelines (WCAG) as a reference when evaluating and improving the website. These guidelines describe ways to make digital content more perceivable, operable, understandable, and robust.

Accessibility is an ongoing process, and we do not represent that every page, feature, third-party component, or piece of content fully conforms to every WCAG success criterion at all times.

3. Third-Party Content and Services

The website may include or link to third-party tools and services such as maps, payment platforms, review widgets, social-media services, translation tools, forms, and embedded content. We do not control the accessibility of third-party platforms, although we consider accessibility when selecting and configuring services where reasonably possible.

4. Transportation Accessibility Requests

Accessibility needs for transportation services can vary by route, vehicle, provider, and availability. Please tell us about mobility devices, service animals, child seats, boarding assistance, luggage assistance, or other accommodation needs before booking.

We will communicate the request to the relevant transportation provider and attempt to confirm whether the requested accommodation can be provided. Submission of a request does not guarantee that a specific accessible vehicle or accommodation is available until it is confirmed in writing.

5. Alternative Ways to Contact Us

If a website form or feature is difficult to use, you may contact us by email or through our Contact Us page. Please describe the page, feature, or information you were trying to access and the type of assistance you need.

• Email: info@mextransportationcompany.com
• Contact page: https://mexicocitytransportation.com/contact-us/

6. Reporting an Accessibility Issue

When reporting an accessibility issue, please include:

• The webpage address or feature involved.
• A short description of the problem.
• The device, browser, or assistive technology you were using, when relevant.
• Your preferred method of receiving a response.

We will review accessibility feedback and make reasonable efforts to provide the requested information or address the reported barrier.

7. Ongoing Improvements

Website content, technology, plugins, and third-party integrations change over time. We may update this statement as our website and accessibility practices evolve. The revision date at the top identifies the latest version.

8. Contact Information

MEX Transportation Co. LLC, operating as Mexico City Transportation
Av. de la República, Tabacalera, Cuauhtémoc, 06030 Ciudad de Mexico, CDMX
Email: info@mextransportationcompany.com
Website: https://mexicocitytransportation.com/